We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Our responsibilities
Names
The people involved in your care will give you their names and ensure that you know how to contact them.
Waiting times
We generally allocate 10 minutes for each appointment. You will be given a time for your appointment but there may be occasions, due to unforeseen circumstances, when you may not be seen on time. We will give you an explanation if the wait is more than 20 minutes.
Access
You will have rapid access to a doctor in an emergency, although this may not always be with the doctor of your choice.
Respect
Patients will be treated with respect and as individuals and partners in their healthcare irrespective of their ethnic, cultural, or religious beliefs. A chaperone may be arranged if requested.
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Staff will offer patients advice and information on:
- Steps they can take to promote good health and avoid illness
- Self-help which can be undertaken without reference to a doctor in the case of minor ailments
Your responsibilities
Names
Please let us know if you change your name, address or telephone number.
Waiting times
Please let us know if you are unable to keep your appointment. Try not to save up a lot of different problems for a single 10 minute appointment. Ask at Reception if you think you may need a longer appointment. Please remember that each appointment is for one patient only.
Access
Please request a home visit only if the patient is too ill to come to the Surgery. The doctor can make a more thorough examination at the surgery than at home. It is also possible to see five patients in the time for one home visit.
Respect
We ask you to treat the doctors and staff with the same courtesy and respect. Abusive or violent behaviour may lead to your removal from our list.
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Remember that you are responsible for your own health and that of your children.
Date published: 10th October 2014
Date last updated: 4th January 2019